Why caller verify?
Caller Verify extends Okta MFA to your Call Center or IT Help Desk, allowing you to quickly and securely verify callers and eliminate the use of annoying and weak security questions. With Caller Verify, you can enhance your callers' experience, eliminate call center fraud risk with NIST compliant verification, reduce your average handle time to verify callers, and provide a unified verification experience across all channels.
Caller Verify outcomes
User Experience
Enhance your caller's experience with a simple one touch verification. Reduce verification friction and help your callers with their needs faster than ever.
More Secure
Prevent bad actors from impersonating your callers. Caller Verify leverages Okta to send a push notification to your caller's registered phone.
Reduced Call Times
Reduce average handle time by verifying callers in less than 10 seconds!
Unified Verification
Your brand is built on consistency and enhanced by security. Create one familiar unified experience across online, mobile AND the Call center!
Embedding caller verify in your itsm
Caller Verify integrates into the ITSM systems you already use for a single pane of glass. We have out of the box integrations with: ServiceNow, Jira, Manage Engine, FreshService, and Zendesk.
INTEGRATION WITH YOUR CRM
Caller Verify has out of the box integrations with Customer Relationship Management tools like Salesforce.
CALLER VERIFY PROCESS
VERIFICATION FACTORS
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PHISHING RESISTANT CALLER VERIFICATION
Stand-alone Caller Verify
Leveraging phishing resistant factors such as device biometrics helps strengthen your caller verification practices.
In this video, we demonstrate a stand-alone Caller Verify instance, showcasing how it integrates with Slack and Okta FastPass to deliver and receive verifications.
Caller Verify & Yubikey
Discover how callers to your IT Help Desk can use YubiKey to verify who they say they are.
YubiKeys are phishing resistant and can be integrated with Caller Verify.
Caller Verify & ServiceNow
Caller Verify can be integrated into existing ITSM tools like ServiceNow.
In the video below, we use this to verify a caller while notifying them via Slack and leveraging device biometrics via Okta FastPass.
BRANDING CALLER VERIFY
Caller Verify has the ability to use your brand in the push notification by leveraging Okta's SDK functionality. Grow your brand trust by providing a unified experience for your Members or Customers.
BUSINESS RULES
Business rules allow you to configure when you want caller verification to be required for your business needs.
Supported factors
We can support any factors that Okta supports, including, but not limited to:
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Okta Verify
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Google Authenticator
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Microsoft Authenticator
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Yubikey
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RSA tokens
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TOTP codes
